HA 🌱

Your very own local purple panda!
Thank you for your support!

Before you commission me, please also have a read through my Terms of Service.

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Commission Terms of Service

Disclaimer

User Agreement

GENERAL

Client

Artist

Commercial Usage Agreement

Commission

ORDERING THROUGH KO-FI
• You are expected to fill out the Commission Ordering form through Ko-fi.
• You will get a reply from me discussing the details (if needed).
• I reserve the right to make changes to your request as I see fit unless otherwise discussed. To guarantee the total accuracy of your commission request, please make note of the required details and elements in the form.
• If your character is extremely detailed, I have the right to decline the request with a refund.
• Please make your request concisely worded, so as to make the note clear to read.
• Any emails, private messages, and comments that you send must come in the following language: English.ORDERING THROUGH STRIPE / PAYPAL INVOICE
If you find that the options on Ko-fi do not fit your request, you are free to contact me privately through any of these means.
• I would prefer to use Stripe, however if you can only use PayPal, I also offer this Invoice. Please let me know which you would like.
• Prices are the same as advertised on Ko-fi.
• If your character is extremely detailed, I have the right to charge a fee to include these details or decline the request.
• I will initiate the transaction to avoid accidental transactions. Do not send me any kind of payment until I have confirmed I can accept your commission AND have asked for payment.
• Payments via Stripe are sent via Stripe Invoice only unless otherwise stated. I will cover the fees. What you see is what you will have to pay.
• Payments via PayPal are sent via PayPal Invoice only unless otherwise stated. I will cover the PayPal fees as it is expected from the Artist per PayPal TOS. What you see is what you will have to pay.
• If payment is not made in a timely manner (24hr) after I've placed the Invoice, the commission will be cancelled.
• Repeated counts of commissioning a project and failing to pay will result in blacklisting.PAYMENT
• I am not responsible for any mistakes that are made on your part over the course of the transaction.
• I will only accept AUD via Ko-fi or Stripe / PayPal as payment. You are responsible for making currency conversions.
• It is expected that you deposit 100% of the price upfront before I start. No exceptions unless otherwise discussed.
• After 100% of the payment is sent, I will start Sketching. Unless otherwise specified, this WIP (work in progress) will then be sent to you.STRIPE / PAYPAL DISCLAIMER
• Please note that all of my sales are "Digital Artwork" and it is the Artwork’s "Intellectual Property" that is purchased by you, the Client.
• Nothing is ever intended by either me or the Client, to be physically shipped to them.
• I am not required ever to ship any item unless it was explicitly discussed.REFUNDS
• I can refund 100% of the payment only if I have not started working on the sketch.
• Once I start the sketch there will be NO REFUNDS.
• I can only refund around 80% if there are errors in Stripe / PayPal fees, taxes and/or transfer fees.
• If I cancel a project, I will reimburse the lost fees and refund 100%.
• If we agree on a payment plan and I start the commission after the first deposit has been done, I will not refund your said deposit if you back out of the Payment Plan.CHARGEBACK
• You are NOT authorized to issue a chargeback for any reason.
• If for any reason your Stripe / PayPal account malfunctions or authorizes a refund request without your knowledge, you must contact me as soon as possible in order to resolve the issue.
• You are required to contact me when you need to cancel a commission request.
• Purposefully issuing a chargeback without contacting me to cancel/refund a project will result in immediate blacklisting for you as well as your email address, and anyone sharing your Stripe / PayPal account, including side accounts.QUEUE / SCHEDULING / WORK SPEED / DEADLINES
• I may take up to 1 week to respond to your order.
• I have a rough deadline of 1-2 months to finish commissions from the time you place your order. Depending on how complicated your commission is, this deadline may be pushed back.
• Do not send reminders until the 1st week's buffer period has passed. Reminders will be ignored if they relate to work that I have prioritized above your project, including other commissions and gift art.
• If due dates are discussed, it is also the clients' responsibility to ensure prompt communication. I will not be held responsible for late delivery.
• No harassment over my work speed will be tolerated, regardless of the time that has passed.
• I will work on commissions randomly. This means I will work on the piece I'm the most inspired/ comfortable with at the moment.
• You reserve the right to be notified of any delays.DEADLINES AND RUSH FEE
• You will not be able to set deadlines through Ko-fi commissions.
• If you require an immediate product, please contact me to discuss prior. We can come to commission agreement. However note that:
• Rush fees are at least + 25% of the commission. Fees might vary depending on the project and the timeframe provided.
• Dates provided are subject to change, details are to be discussed should the client have set dates.REVISIONS AND FEEDBACK
• I will send a WIP (‘work in progress’) image after 100% of the payment is completed.
• These images will come in the form of .png files as an attachment in the email or a DM.
• The responsibility is on you to ensure your order contains the details you want me to follow.
• I am not responsible for any unsatisfactory element of the finished design if no feedback was given to amend it.
• I will only send a guaranteed WIP for the Sketch, but you are free to request a WIP at any given time.
• As many major revisions can be made during the drafting phase of the commission. Only minor adjustments within reason can be made afterwards.
• Each time I send a WIP to a client, I ask the client to provide feedback to me.
• Changes will only be made at the sketch stage.
• Colour corrections will be made at the colour stage.
• Any changes to the character or subject will be subject to a fee, and the fee will depend on the nature of the change.
• I will not be held responsible for any changes in ownership of the said character.
• After the order is completed, minor changes such as colour adjustments are allowed if the missing or inaccurate elements are my faults (e.g., I overlooked details provided in the order).
• In the absence of feedback from the customer, any changes to the final piece will be subject to a fee.
• I will not redraw a completed commission unless payment is received for a second order.FINAL PRODUCT
• There may be slight differences between the samples in my gallery and the illustration you will receive.
• The commissioner must respect that my artistic style cannot be altered.
• I reserve the right to reject critiques pertaining to artistic skill and stylization, and if the critique reduces the artistic quality of the piece.
• Credit to me, the Artist, is required when you post or use it on another platform.
• You are responsible for saving any information, images, and other digital data I provide.
• Any file you paid for will be available from me for a finite time only. I take measures to preserve most files for up to 3 months. However, I cannot guarantee against computer failure or accidental deletion or loss.
• I am not required to post your project in any public space, and if posted, I am not required to keep it there indefinitely. I have the right to delete or remove any public project, even if you paid for it, as you should have your own copy for personal use.
• Feedback of the final product is permitted after completion of the piece, through private messages or comments.
• Any comments that are rude, inappropriate, inflammatory, and/or non-constructive may result in blacklisting.By accepting, you declare that you have read through my Terms of Service and have agreed to each condition.

• Agree and Commission Me

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Links and where to find me!

All my socials are here and also at the bottom:
BlueSky: @aha4550
Instagram: @mhaynoot
Patreon: @mhaynoot
Ko-fi: @mhaynoot
TikTok: @aha4550
Tumblr: @aha4550
Twitter: @mhaynoot

If you had any inquiries about commissions, reach out to me on any of my social media but also here:
Ko-Fi Commission Messages: @mhaynoot
Email: [email protected]Thank you :)